Decorated products - Tees, Mugs, Mouse Pads, License Plates and such

Terms and Conditions

NOTE: All returns are required to have prior authorization before returning them to us. You must email tom@sugarhilldesigns.com and describe the issue to get your return authorization.


PRE-DESIGNED ITEMS:
All pre-designed shopping cart items are returnable within 10 days of receipt. Items must be unworn, unwashed and in saleable condition. Item must be returned at customer expense.

Once received, we will refund the full purchase price less any S&H paid.

For pre-designed items that have a manufacturing defect, a return shipping label will be emailed to you. Once we receive the item back and have confirmed the defect, a full refund, including S&H will be made.

CUSTOM ITEMS:

For custom items, no returns will be accepted due to the custom nature of the product. The only exception will be for obvious manufacturing defects or errors in the design made by us. We reserve the right to make the final determination that such a defect actually exists.

All custom products will have proof sheets emailed to the customer for approval before the work is done. You should review them carefully.